Terms and Conditions

1. Terms and Conditions:

Minimum Order Value : 10 EURO

Prices:

All prices are final prices in Euro including the VAT valid on the day of the order. 

Address for Retournments:

Dark Vinyl Records GmbH / Going Underground, Wiesenstrasse 5, 91322 Gräfenberg, Germany

Contact:

  • Tel: +49 - (0) - 9192-9943242
  • Fax: +49 - (0) - 9192-9943238
  • E-Mail: deutschland@going-underground.de

 

Complaint Proceedings (according to Regulation (EU) No 524/2013 on the Online settlement of consumer disputes):

The European Commission provides a platform for online dispute settlement (OS). This platform can be found at  http://ec.europa.eu/consumers/odr/

Jurisdiction: 

Place of performance (court of jurisdiction) for both parties is Nuremberg.

Proprietary Reservation:

The delivered goods remain the property of the offerer until full payment of the purchase price, regardless of the expiration of the withdrawal period. We are expressly contradicting the purchasing conditions of the buyer 

Delivery: 

Delivery only while supplies last. Special offers and remaining items are valid as long as stocks last.

Invalidity of individual provisions:

If individual provisions of these General Terms and Conditions of Business are ineffective, their validity shall remain unaffected.

Data Protection :

All personal data will be treated confidentially. 

Transport Damages / Exchange:

Transport damage must be reported to the respective transport company and to us immediately. Important: if you have received a damaged package, please contact the respective transport company immediately and report the damage or give them a damage report in writing.

We will, of course, return defective or incorrectly delivered titles due to manufacturing errors. Please inform us within 14 days of receipt of the goods in writing (letter, fax, e-mail). We then contact you regarding reimbursement of money, return, etc. immediately.

Liability:

For our own fault, as well as for fault of our employees, employees, employees, especially due to negligence in the case of breaches of contract, tort, product liability, etc., we are always liable only in cases of intent or gross negligence. We accept no liability for printing and publication errors.

 

2. POSTAGE:

  • Freight Charges within Germany :
  • Small Letter ( max. 1-4 CDs ) : 2,60 EURO
  • Nachnahme-Brief / Cash On Delivery - Letter: Total cost of a COD letter is 7,10 EURO
  • Parcel : 6,00 EURO
  • Nachnahme-Paket / Cash On Delivery - Parcel: Total cost of a COD parcel is 13,00 EURO.
  • Free Postage : from 99.00 Euro order value (only within Germany)

 

International Freight Charges :

 

AUSTRIA / BELGIUM / DENMARK / LUXEMBOURG / THE NETHERLANDS : 

  • STANDARD Parcel 10.00 EUR, not insured  
  • SMALL LETTER  4.00 EUR (only valid for 1-3 items / CD,DVD,7”,Magazin,T-Shirt) , not insured
  • optional:  Registered (+ 3 EUR extra)

 

ENGLAND / FRANCE / ITALIEN / SWISS :

  • STANDARD Parcel 12.00 EUR, not insured  
  • SMALL letter 4.00 EUR (only valid for 1-3 items / CD,DVD,7”,Magazin,T-Shirt), not insured 
  • optional:  Registered (+ 3 EUR extra) 

 

BULGARIA / CROATIA / CZECH REPUBLIK / ESTLAND / FINLAND / GREECE / HUNGARY / IRLAND / LETTLAND / LITAUEN / LICHTENSTEIN / MALTA / NORWAY / POLAND / PORTUGAL / ROMANIA / SLOVAKIA I / SLOVENIA / SPAIN / SWEDEN

  • STANDARD Parcel 14.00 EUR, not insured  
  • SMALL letter 7.00 EUR (only valid for 1-3 items / CD,DVD,7”,Magazin,T-Shirt),  not insured 
  • optional:  registered (+ 3 EUR extra)  

 

AUSTRALIA / BRAZIL / CANADA / JAPAN / MEXICO / USA …… and Rest of the World :

  • SMALL letter 7.00 EUR (only valid for 1-3 items / CD,DVD,7”,Magazin,T-Shirt) , not insured 
  • optional:  registered (+ 3 EUR extra)  
  • Airmail Parcel : On Request  (*)

(*) Important Note: For orders placed under the SMALL LETTER category ( “SMALL letter 7.00 EUR , max. 1-3 items, only valid for the formats CD,DVD,7”,Magazin,T-Shirt ) you can pay directly via our webshop with Paypal.

For orders which no longer fall under the category SMALL LETTER and which must be sent with AIRMAIL PARCEL, you must first request a manually prepared invoice with the correct shipping costs via our REQUEST OFFER buttom. We will then send you an Cost Estimate / Invoice within 1-2 working days by e-mail.

 

3. HOW TO ORDER:

  • Phone : (+49) (0) 9192-9943242 (Germany) 
  • Internet : via our webshop  (www.going-underground.de)
  • E-Mail : deutschland@going-underground.de 
  • Post : GOING UNDERGROUND, P.O. Box 1, 91321 Gräfenberg, Germany
  • Fax: (+49) (0) 9192-9943238 (Germany) 

Please note: After a correctly entered order via our WEBSHOP and e-mail address you will automatically receive an order confirmation of your order from our server. This confirmation is, however, purely informative for you (that your order has been received by us), and no invoice yet.

Minimum Order Value : 10 EURO

 

4. PAYMENT: 

  • Payment in Advance: If you order by "Payment In Advance" the invoice will be sent to you manually by email or by post (if no e-mail is available) within 1-2 working days
  • Paypal (*)

*)Important Payment note for all overseas customers (AUSTRALIA / BRAZIL / CANADA / JAPAN / MEXICO / USA ...... and Rest of the World): For orders placed under the SMALL LETTER category ( 'SMALL letter 7.00 EUR , max. 1-3 items, only valid for the formats CD,DVD,7"',Magazin,T-Shirt ) you can pay directly via our webshop with Paypal.

For orders which no longer fall under the category SMALL LETTER and which must be sent with AIRMAIL PARCEL, you must first request a manually prepared invoice with the correct shipping costs via REQUEST OFFER. We will then send you an Cost Estimate / Invoice within 1-2 working days by e-mail.

 

Prices

All prices are final prices in Euro including the VAT valid on the day of the order. The prices are valid at the time of the order. Special offers and remaining items are valid as long as stocks last.

Retention of title:

The goods delivered remain the property of the supplier until the purchase price has been paid in full, irrespective of the expiration of the period of revocation. delivery Only while supplies last. The delivered goods remain our property until complete payment.

 

5. INSTRUCTIONS ON WITHDRAWAL:

5.1. Right of withdrawal 

You have the right to withdraw from this contract within 14 days without giving any reason. 

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. 

To exercise the right of withdrawal, you must inform us (Going Underground / Dark Vinyl Records GmbH, Wiesenstrasse 5, 91322 Gräfenberg, Tel.: 09192 9943242, Fax: 09192 9943238, Email: deutschland@going-underground.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory. 

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. 

 

5.2. Effects of withdrawal 

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. 

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. 

 

5.3. Exclusion of the right of withdrawal:

The right of withdrawal does not apply to contracts for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.

 

5.4. Model withdrawal form :

Complete and return this form only if you wish to withdraw from the contract. 

Download: Model withdrawal form.

 

6. VOUCHERS: 

How do I redeem the voucher online?

Go to our online webshop: www.going-underground.de

Add the desired products to the shopping cart (important: always pay attention to the minimum order value of the respective coupons, otherwise the coupons will not be taken into account if the respective minimum order value is exceeded). Enter the coupon code in the appropriate field ("enter coupon code") and complete your order.

Terms of Use (for Voucher):

This discount is valid only for our registered regular customers when purchasing via our webshop: www.going-underground.de. The discount can only be used online. Cash payment or retroactive credit is not possible. Only one discount can be charged per order, a combination with a different voucher is excluded. No discounts can be charged on shipping costs or cash on delivery charges.

Minimum order value for these voucher promotions is 20 EURO.

If problems occur unexpectedly, please contact us by e-mail (deutschland@going-underground.de) with the coupon code and describe the nature of the problem as well as possible errors.

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